Limited Warranty

Desview warrants that eligible hardware products purchased directly from Desview or an authorized seller will be free from defects in materials and workmanship under normal use for 24 months from the date of purchase, unless a different warranty period is stated on the product page, packaging or proof of purchase.

This warranty is provided to the original purchaser and is subject to the terms below and applicable law.

What This Warranty Covers

If an eligible product develops a covered defect during the warranty period, Desview may, at its discretion, troubleshoot the product, repair it, replace it with a new or refurbished product of equivalent function, or refund the purchase price of the product.

Replacement products or parts may be new or refurbished and will be covered for the remainder of the original warranty period or the period required by applicable law.

How to Make a Warranty Claim

Contact our support team at support@desview.com before sending a product to us. Please include your order number or proof of purchase, product model, serial number where applicable, a description of the issue and clear photos or a short video showing the problem.

Our support team may ask you to complete troubleshooting steps before approving a return or replacement. Do not send a product without receiving return instructions and authorization.

What This Warranty Does Not Cover

• Normal wear and tear, cosmetic damage or deterioration that does not affect functionality.
• Damage caused by misuse, abuse, accidents, liquid, fire, power surges or use outside the product instructions.
• Damage caused by unauthorized repair, modification, disassembly or tampering.
• Damage caused by unauthorized changes to the original firmware or software.
• Damage caused by improper installation, storage, transport or maintenance.
• Products purchased from an unauthorized seller or without valid proof of purchase.
• Loss of data, accessories or third-party equipment connected to the product.

Any unauthorized disassembly, physical damage or tampering with a product's original firmware or software may void the applicable warranty to the extent permitted by law.

Shipping for Warranty Service

After a warranty claim is approved, we will provide the applicable return address and shipping instructions. Do not ship products to an address found elsewhere on the internet or to an address provided before your claim is approved.

Unless otherwise required by applicable law or agreed by Desview in writing, the customer is responsible for safely packaging the product and may be responsible for shipping the product to us. Desview will determine the return shipping method for an approved repair or replacement.

Consumer Rights

This warranty gives you specific legal rights. You may have additional rights under the laws of your country, state or province. Nothing in this warranty limits rights that cannot lawfully be excluded or limited.

Contact

Warranty questions and claims should be sent to support@desview.com.