FAQ (Frequently Asked Questions)

SHIPPING & DELIVERY

Where do you ship from? We utilize a global fulfillment network to ensure fast and reliable delivery. Depending on your location and stock availability, your order will be shipped from our nearest international warehouse or directly from our manufacturing hub via premium carriers such as DHL, UPS, or FedEx.

How long does shipping take? Transit times depend on your location and the shipping method selected at checkout. Estimated delivery times are:

• Standard Shipping: 5-10 business days

• Expedited Shipping (DHL/FedEx/UPS): 3-5 business days (Please note: These are estimated transit times, excluding our 1-2 days processing time).

How can I track my order? Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow 1-2 business days for the tracking information to update. You can track your package directly on the carrier's website or via 17TRACK.

RETURNS & EXCHANGES

What is your return policy? We stand behind the quality of our camera monitors and teleprompters. We offer a 30-Day Return Policy for all items purchased directly from our store. For complete details on eligibility, timelines, and instructions on how to start a return, please review our [Refund Policy] .

GENERAL & SUPPORT

How can I be sure of the product quality? Desview is a leading manufacturer of professional camera monitors with over 10 years of industry experience. We have a dedicated R&D team and strictly control our manufacturing processes. All our hardware products undergo rigorous testing and are FCC, CE, and RoHS certified.

What payment methods are accepted? We offer secure checkout and accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

Is my personal information safe? Absolutely. We respect your privacy and never share your personal information with third parties for marketing purposes. Payment information is securely encrypted and never stored on our servers. Please refer to our [Privacy Policy] for more details.

I have a technical issue or need help setting up my monitor. What should I do? Our technical support team is here to help! If you experience any issues connecting your external monitor to your camera, or have firmware questions, please email us at support@desview.com. To help us resolve your issue faster, please include your order number and a short video or clear photos demonstrating the problem.

When will I hear back from customer service? Our support hours are Monday through Friday, 8:15 AM to 5:30 PM (GMT+8). We strive to respond to all inquiries within 24 business hours.