FAQ

 

Shipping

Where do you ship from?

You may noticed some of our products have the FULFILMENT BY AMAZON logo on the page, that means we have stocks of that item in amazon warehouses, and they will be arranged and sent out using Amazon delivery service, in SPECIFIC COUNTRIES including America, Japan and most of EU countries. If your address is not included, we ship the items from China via DHL, UPS, FedEx or China Post per customer’s request, it takes different time according to the carrier you choose. Please see detail of our shipping policy.

How long does shipping take?

Different carriers have different requirements for transportation time, we have cooperation with DHL, FedEx, eEMS,, ePacket, UPS ect.

The transit times are as follows. Please notice that is a estimate time, not a exactly.

Amazon: priority 2-3 business days, standard: 2-6 business days

DHL and FedEx Express: 4-5 business days

How can I track my order?

Please allow between 3-5 Business Days for your tracking number to update after you place your order. And you can track the shipping number in the link 17 TRACK:https://www.17track.net/en , then waiting you items with patience please.

 

RETURNS

What is the return policy?

First of all, thank you for purchasing Desview products. To help ensure a satisfactory service and your rights, Desview promises to implement the following after sales services. Please read through these terms and limitations after you purchase our products. 

Please See Detail at:

After-sale Service Policy

GENERAL

How about the quality of monitor?

Our company is the main manufacturer of monitors in China over 10 years, have a outstanding R&D team, including hardware engineers, soft ware engineers, etc. We have acquired FCC/CE/ROHS certification, we do rigorous test on all products to make sure each monitor can gone through test, make sure each customer can get a perfect monitor.

What payment methods are accepted?

We currently accept all major credit cards including Visa, TT, PayPal, Bank Transfer ect.

Is my personal information safe?

We do not share your information with any 3rd parties. The only information we use is your shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

When I have problems in use, how should I solve the problem?

If you have any questions about our products and service such as technology support, software upgrade, how to setup the external monitor to your camera and so on, we will address your concerns as soon as possible. You will get a quicker response.Please record the problems of the product, sent email to: Support@desview.com

you can use the text, picture or video recording as a method, which will help us find the problem faster and give the corresponding solution, that will solve problem more quickly.

I can't find the answer I looking for here, what should I do?

Please send an email to Support@desview.com , our customer service team will be happy to help you with any questions, our hours of operation for customer service are Monday through Friday, 8 :15 AM to 5:30 PM. We will do our best to get back to you as soon as possible within 24 hours.

 

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